Loving to Serve Our Guests Better Every Day!
Booking Terms & Conditions
How much do I need to pay to confirm my booking?
A 50% pre-payment is required at the time of booking to confirm your reservation.
If the payment cannot be processed on the credit card provided, the reservation may be automatically cancelled and a new booking will need to be made.
Do I need to bring the credit card used for booking?
Yes. To avoid complications at check-in, guests should present the same credit card used to make the booking, where applicable.
Is the 50% pre-payment refundable?
The 50% pre-payment is non-refundable if the reservation is cancelled within 7 days of the scheduled arrival date.
Where a refund is applicable, it will only be processed back to the same credit card used for the original payment.
When must additional charges be paid?
Any additional charges incurred during your stay must be settled in full before departure.
What identification is required at check-in?
Guests must present a valid South African Identity Document or Passport for verification when checking in.
What privacy terms apply to my booking?
By completing a booking with Orion Hotels & Resorts, you acknowledge and accept our Privacy Policy.
Child Policy
Do children stay free at Orion Hotels & Resorts?
A maximum of 2 children under the age of 12 may stay free of charge when sharing a room with 2 parents.
Accommodation for qualifying children is complimentary; however, meals are charged separately.
Cancellation Policy
How far in advance must I cancel my booking?
Cancellations must be made at least 7 days before the scheduled arrival date.
What happens if I cancel on the day of arrival?
Same-day cancellations are non-refundable.
What happens if I do not arrive for my booking?
No refund will be provided for no-shows.
What happens if payment is not received by the due date?
Reservations where payment has not been received by the stated due date may be cancelled without notice, and the guest may forfeit the booking.
Food & Beverage Policy
To maintain high standards of cleanliness, hygiene and guest comfort, Orion Hotels & Resorts has guidelines regarding outside food and beverages.
Can guests bring outside food or drinks into the hotel?
Outside food and beverages are generally not permitted within hotel facilities, including:
- Guest rooms
- Restaurants and bars
- Lounges and public areas
- Conference rooms
- Function and event spaces
This policy helps us maintain consistent hygiene, service and guest experience standards.
Are guests allowed to bring snacks?
Yes. Small, non-messy snacks such as fruit, nuts, chips and packaged snacks may be consumed for personal use in guest rooms or designated areas.
Guests are requested to dispose of packaging and waste responsibly.
Where can guests purchase food and drinks?
Orion Hotels & Resorts offers a variety of food and beverage options through participating:
- Restaurants
- Bars
- Hotel dining facilities
- Room service, where available
Guests are encouraged to make use of the dining facilities available at their chosen property.
Can outside catering be used for conferences or events?
All catering for meetings, conferences, functions and events must be arranged through the hotel's catering team.
Outside catering is not permitted unless prior approval has been granted by hotel management.
Can dietary requirements be accommodated?
Yes. Guests with allergies, dietary requirements or specific food preferences should inform the hotel in advance wherever possible.
Our team will make reasonable efforts to accommodate requirements through the available restaurant, function or room-service menus.
What happens if outside food or beverages are brought onto the premises?
Guests may be politely requested to remove food or beverages that do not comply with the hotel's policy.
Repeated non-compliance may result in further action by hotel management.
