Deluxe hotels are set in unique and spectacular locations, these are the jewels in our crown. Offering luxurious and spacious accommodation, fine dining, superior facilities and amenities, all combined with an uncompromising level of service.
Luxury hotels are defined by luxury accommodation, upscale dining, luxury services and amenities. These properties all have an established reputation for comfort and delivering a warm and inviting guest experience.
Our values were agreed upon by a wide cross-cultural, cross-departmental group of Orion colleagues who crafted our values, after serious deliberation, under the expert guidance of our Group Chairman. These core values underlie the ethics of individual colleagues in the organisation. This in turn defines the Orion brand cherishes.
Trust, truth, and respect. Act in a way that leads to trust in each other. Always tell the truth. Never take anything that does not belong to them.
Be responsible and consistently do the right thing, no matter what the situation or circumstance. Be accountable for your actions.
Treating People with Dignity
Show patience and consideration for others, and respect diverse opinions and cultures. Meet agreed commitments and deadlines.
Reward and Recognition
Show appreciation by ‘catching people doing things right’. Provide opportunity for career development
Sharing, giving and helping. Focus on others not yourself. Share knowledge. Show empathy and understanding. Go the extra mile.
Innovation and Productivity
Look for a ‘better way’ each day. Cultivate an ‘I can’ attitude. Deliver high quality work.
Our Organisation uses as its base management philosophy the balanced scorecard principles. Some of the focus areas are listed below:
Growth and diversification
Good corporate governance
Continued process and systems improvement
Divisional and business unit brand building
Attract, serve and retain customers
Employer of choice
The above is beautifully encapsulated in the Orion Hotels vision of ‘Loving to serve our guests better every day’.
The vision of the Group, and of this division is to have 'An Orion presence in 50 Countries'.
Our Group's operational philosophy is to ensure that 'Our Business is getting better every day in every way'.
This is in turn converted into reality by our brand promise 'Its Happening'.